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- Ordering & Payment
- How do I place an order?
- How do I find what I'm after?
- I've seen something I like - how do I put in the basket?
- I need to change / check the amounts in my basket.
- I've got everything I need now - I want to pay for it and get my order sent out
- How do I enter a recipient name and address?
- What are the delivery options?
- Why aren't all of the delivery options available to me?
- What payment options are there?
- Can I check my order details before the order is finalised?
- Can I check on my order?
- What happens if there is a problem with my payment?
- How can I tell what the status of the delivery is?
- Can I amend an order that’s "in progress"?
- Shipping & Delivery
- Returns & Replacements
- Registration & My Account
How much do you charge for delivery?
We charge £9.99 for standard deliveries and the next day delivery service is £10.99 - This is available for all orders of 1 item or more. From time to time; we may feature gifts or cases with the delivery already included in the price which are great value for money. We offer Free Delivery on all orders over £250.
What's your delivery policy?
We use an outside courier to deliver our goods. All orders placed will be despatched and delivered Monday to Friday during working hours (8am to 6pm). Unfortunately, we are currently unable to specify what time goods will be delivered. Therefore we recommend to use business addresses, or private addresses where there will be someone to sign for the goods during our delivery hours.
The carrier will attempt to deliver the product 2 times, after which the intended recipient will be responsible for making arrangements with the carrier for delivery of the products. The carrier will return your order to Bijou bottles, usually within 7 days following the 2 attempts, if it has not been collected or a suitable redelivery agreed with the carrier. If the order subsequently needs to be despatched again either to the original address or an alternative address then this would be at the expense of the person who placed the original order.
Can I add special instructions for delivery?
Of course you can! If you have any special instructions e.g. If out leave in shed or please use back door, please add them in the box provided
Are there UK locations that you cannot deliver to?
For orders placed on the website, we can deliver to most addresses in the UK mainland (with the exception of PO Box addresses).
However, some large institutions such as educational establishments, corporate headquarters, government offices, hotels and hospitals can prove difficult to deliver to. In some cases, institutions many simply refuse any delivery of alcohol. At other sites, people are spread over multiple buildings with many different entrances and it can be difficult for the couriers to locate the intended recipient or the correct drop off point.
If you are wishing to send a gift to someone working or staying in one of these locations, please check the delivery rules and please make the delivery address as detailed as possible, to avoid disappointment.
What if I need to return something?
Should you wish to return a product, for whatever reason, please call us directly on 01603 784 990, email , or return the wine to Bijou bottles in Wroxham, within 7 days of receipt of your order along with your receipt, where possible. We will refund you as soon as possible following our agreement to do so.
Please be aware that we may ask for the items to be returned to Bijou bottles, with some of the contents, for inspection, but costs incurred will be credited to you.
What if the contents are broken?
We're happy to refund any product which is received broken. Please contact us directly on 01603 784 990 or email within 7 days of receipt of your order and we will make the necessary arrangements to refund the broken product as soon as possible following our agreement to do so.
Please be aware that, as with faulty products, we may ask for the broken items to be returned to Bijou bottles, with some of the contents, for inspection, but costs incurred will be credited to you.
I bought a bottle that was advertised as a specific year but you've sent me another vintage!?
By its very nature, wine is a product in a finite supply and vintages can often run out or be replaced at very short notice. We always endeavour to keep the information on the website up to date but we do reserve the right to send out different vintages from the ones advertised without notice. If you are especially keen on a specific vintage, please do call us on 01603 784 990 beforehand.
Why should I register?
To be able to place orders and to use many of the "My account" features of oddbins.com, you will need to register. This involves giving us a few simple details like your name, email, address etc. It’s a simple process that only takes a few minutes and you'll only have to do it once!
Ok, I'm registered - how do I login?
As soon as you register, you'll be logged in. Next time you want to go onto the site, just go to the "login" tab. Enter the email address that you used in registering and your password, and you're in!
But I've forgotten my password!
No problem! Just go to Login, click on the "forgot my password" link, give us the email address that you registered from and we will send you an email containing a link to your password. If you're still having problems, just email us at
I can't seem to login?
Have you checked you're using the right password? These days we all have lots of passwords to remember and it's easy to use the wrong one. You can always use the "forgot my password" link to check. If you're sure you've got the right password, and you are still having a problem, let us know via an email to
What else can I do in my profile?
By clicking on the "My Account" link at the top of the page, you can access your account details. In "Your Addresses", you can edit and add delivery and invoice addresses. In "Order Tracking", you can see details and progress of orders placed.
How do I place an order?
Bijoubottles.co.uk is just like a virtual version of a shop; you browse the shelves, pick the products that you want, store them in your basket and finally take it to the checkout and pay. The important thing to remember is that you must be registered to place an order.
How do I find what I'm after?
We've designed the site so that that it's easy to navigate your way around the vast amounts of vinous delights we have on offer. If you know specifically what you are looking for, you'll find a handy little search box. Just type in what you’re after and we'll show you what we've got!
Alternatively you can browse in more general categories using the navigation bar on the page or using the 'find your tipple' feature on the left hand side of the homepage. You may also want to check out our range of special offers.
I've seen something I like - how do I put in the basket?
Once you've found something you like, just type in how many in the box next to the item and click on the "add" or "add to basket" button. The selected quantity of your chosen product will then be stored in your basket. As you add more products to the basket, you'll see a running total on the top right of your screen.
Whoops! I need to change / check the amounts in my basket.
To edit items in the basket or to simply check what's in there, just click on the my basket icon. This will display the main basket page. Here you can change quantities and delete items as well as getting a running total on what you have ordered.
I've got everything I need now - I want to pay for it and get my order sent out
No problem - from any page just click on "checkout" button. This will bring up the main basket page where you can double check the contents of your basket. Then click on the 'go to checkout' button. Then it’s just a question of going through a few short steps to get your order winging its way to you or your chosen recipient!
How do I enter a different recipients name and address?
The first thing that must be entered is the recipient's name. Please take care with this because many companies will refuse deliveries if the name doesn't match one of their employees. NB: This is limited to 30 characters.
Next you can choose the delivery address. You'll be given the choice of all of the addresses that you've saved on the site. You can either select one of these addresses or add a new address. If you have added a new address, remember to check that the address you want to use is the one selected by the radio button.
What are the delivery options?
We offer 2 types of delivery; "Standard", which is delivery within 4 working days and "Next Day", which guarantees delivery the next working day (please note, you must place your order before 3pm the day before delivery and that this service will not be available in certain areas)
Why aren't all of the delivery options available to me?
We always offer "Standard" delivery. However, the availability of "Next Day" delivery is limited by a number of factors, such as the intended delivery address and stock availability. There are certain areas of the UK to which our couriers cannot guarantee next day delivery and consequently we do not offer that option if your order is to one of these regions.
What payment options are there?
We accept Visa, Mastercard, Visa Debit, Maestro and American Express cards. We also cheques. - we do not accept Diners Club, JCB or Electron.
Please note: Orders paid for by cheque will not be released until the bank confirms that the funds have cleared.
Can I check my order details before the order is finalised?
There's a chance to review and check your order details before confirming and submitting payment. We'll ask you to confirm that you are over 18 and that you have read and agreed to our terms and conditions before proceeding. Once you are happy that everything is a-ok, just press "continue to confirm order". You'll then see your individual order number on screen and we'll also send you a confirmation email for your records. There we go! That wasn't so difficult!
Can I check on my order?
Of course! Just click on the "my account" link at the top of the homepage and then click on the "order tracking" tab. You'll see a list of all the orders that you have placed with us. To explore a specific order, click on the corresponding "order ref".
What happens if there is a problem with my payment?
If your card payment is declined or we need further information from you, we'll contact you as soon as we can on the email address that you registered with. If we receive no response from you within 7 days, we'll cancel your order.
How can I tell what the status of the delivery is?
An order can either be "in progress", which means we still have it in our warehouse and are getting it ready or it can be "complete" which means that it's now left us and is in the hands of our couriers.
Can I amend an order that’s "in progress"?
As soon as you realise just email us at or phone us on 01603 784 990. We'll try our best to change any erroneous details but please be aware that we may not be able to change details at busy times of year or if the item has already been packed. Please have your order details at hand when you call.
